TOS
These Terms of Service apply to all services provided by Completed Studio (“Designer”). By starting a project, paying an invoice, or confirming a proposal, the client (“Client”) agrees to these terms.
All agreements, timelines, and deliverables are subject to alignment between both parties.
Company Info
Company Name: Completed Studio
Owner: Chris Hoo
KVK: 80605133
VAT Number: NL003463056B27
Business Address: Frits Philipslaan 212, Eindhoven, Netherlands
Email: hello@completedstudio.com
Website: www.completedstudio.com
Services & Scope
The Designer will deliver the services described in the proposal, quotation, or project outline.
Work not explicitly included in the agreed scope — such as additional pages, new features, extra design rounds, content creation, marketing tasks, or strategy work — is considered out of scope and may require additional fees.
Any updates to the scope must be confirmed by both parties before work begins to ensure clarity around expectations and timelines.
Project Timeline & Deadlines
The Designer works according to a mutually agreed project timeline.
Deadlines may shift if feedback, content, approvals, or required materials are delivered late by the Client.
Drafts, designs, files, and updates will be shared through email or cloud-based platforms such as Google Drive.
If delays occur due to circumstances outside the Designer’s control, the timeline will be adjusted accordingly.
Payment Terms
Unless specified otherwise, all projects follow a 50/50 payment structure:
50% upfront payment to begin the project
50% final payment prior to handover or project launch
Invoices must be paid within 14 days.
Upfront payments are non-refundable, as they secure the Designer’s time and project resources.
Work may be paused if payments are overdue to avoid timeline or scope complications.
Revisions & Feedback
The Client is entitled to reasonable revisions within the agreed scope.
Revisions apply only to the original design or functionality that was requested.
Major changes, new directions, or additional concepts are considered new work and may incur additional costs.
The Client agrees to provide clear and timely feedback so revisions can be processed efficiently.
Once a deliverable is approved, further adjustments may require additional fees.
Ownership & Intellectual Property
Final deliverables become the property of the Client upon full payment.
Preliminary works, unused concepts, drafts, and internal files remain the property of the Designer and may not be used by the Client without written permission.
The Designer retains the right to showcase completed work in portfolios, websites, social platforms, and promotional materials unless the Client requests confidentiality in writing.
Client Responsibilities & Provided Materials
The Client is responsible for supplying all necessary assets, including text, images, logos, videos, and brand materials, unless otherwise agreed.
All provided materials must be accurate, high-quality, and proofread.
The Client guarantees that they own all rights to supplied materials or have proper permission to use them.
The Designer is not liable for copyright violations resulting from materials the Client provides.
Third-Party Tools, Vendors & Integrations
The Designer may collaborate with third-party vendors or use external tools (such as hosting platforms, booking systems, payment processors, or marketing tools) to deliver the project.
The Designer is not responsible for the performance, delays, outages, or limitations of third-party services.
If the Client chooses to work with their own vendors, the Designer is not liable for issues caused by these external parties.
Confidentiality
Both parties may share sensitive business information during the project, such as strategies, internal documents, processes, or proprietary data.
Both parties agree to treat this information as confidential and not disclose it to any third party.
This confidentiality obligation remains in effect for 5 years after the project ends.
Liability & Indemnity
The Designer’s total liability is limited to the amount paid by the Client for the project.
The Designer is not responsible for indirect or consequential damages, including revenue loss, business interruption, reputational harm, missed opportunities, or platform outages.
Each party is responsible for ensuring they act carefully and provide accurate information throughout the project.
The Client agrees to indemnify the Designer against claims arising from materials or instructions provided by the Client.
Communication & Response Times
Official project communication occurs primarily through email.
Both parties agree to respond within a reasonable timeframe to avoid project delays.
The Client must provide feedback or approval within 7 days of receiving a deliverable.
If feedback is not provided within this window, the deliverable may be considered approved and the project timeline may shift.
Approval & Handover Process
A design, page, or deliverable is considered approved when:
The Client confirms approval in writing, or
The Client does not provide feedback within the 7-day review period.
Final files, website access, or development handover will occur after the final invoice is paid in full.
Approved work is considered final and cannot be revised without additional costs.
Project Termination
Both parties may terminate the project with 14 days written notice.
If the Client terminates the project:
The upfront payment remains non-refundable
All completed work up to the termination date must be paid in full
Unpaid designs, drafts, or concepts remain the Designer’s property
If the Designer terminates due to breach of agreement, the Client must pay for all work completed to date.
Force Majeure
Neither party is liable for delays caused by events outside their control, including natural disasters, illness, power outages, platform failures, or other unexpected disruptions.
In such cases, deadlines will be adjusted reasonably.
Governing Law
These Terms of Service are governed by the laws of The Netherlands, unless both parties agree otherwise in writing.
Any disputes will first be handled through good-faith discussions before exploring formal legal steps.